7-Day Try-It-Out Guarantee Summary
At VUE Imaging, your satisfaction is our top priority. That’s why we offer a 7-Day Try-It-Out Guarantee on select imaging systems, ensuring you have the freedom to test equipment in your practice before making a final decision.
How It Works
- Test the Equipment Risk-Free: Use the equipment for 7 days, with up to 50 images, to ensure it meets your needs.
- Hassle-Free Returns: If it’s not right for you, contact us by 5 p.m. EST on the 7th day after delivery to arrange a return or exchange.
- No Restocking Fees: You’ll receive a full refund for the equipment price, excluding shipping costs.
Key Details
- Return Period: Starts the day you receive the equipment.
- Image Limit: Use up to 50 images during the trial period. For images beyond this limit, a fee of $1 per image will apply.
- Condition: Equipment must be returned in its original condition with all packaging and accessories included.
Exclusions
- Non-Eligible Items: Custom items, modified equipment, special orders, and tabletop X-ray generators are excluded.
- Damage or Alteration: Returns are not accepted for damaged or altered equipment.
Return Process
- Contact Us: Reach out within the 7-day window to request a Return Merchandise Authorization (RMA) number.
- Prepare for Return: Securely package the equipment with all accessories.
- Shipping Costs: Customers are responsible for all return shipping and original shipping costs.
- Damage: Equipment will be assessed and tested upon receipt back to Vue Imaging. Customers may be responsible for the any damage to the equipment, up to the value of the equipment.
Refund Timeline
- Refunds for eligible returns are processed within 14 business days after inspection and will be issued to the original payment method.
Special Considerations
- Damaged or defective equipment upon delivery may be eligible for repair, replacement, or refund under our warranty policy. Contact us immediately if this occurs.
Need Assistance?
Contact our customer service team for questions or to verify the eligibility of your system before purchase. Let us help make sure you’re confident in your choice!